Return Policies

Overview

 

Our refund and returns policy is there are no refunds or exchanges. IF in the rare event you receive the incorrect product or a damaged product, we will send the correct or non-defective product to you.

To be eligible for an exchange, you must first send us a clear image of what you received so we can know our next steps.

You must contact us within five days of delivery date if you receive an incorrect or defective product.

Our products are not printed until you place an order. This saves on waste going to landfills from having products sitting around unsold and is better for the planet and for our customers. Keeping inventory stored costs money which in turn would have to increase prices. To keep our prices as low as we can, we do not print anything until our very valued customers place an order. This is why we do not accept returns or exchanges. Thank you for understanding.

• Purchase Agreement

When you checkout and place your order, you are digitally signing that you agree with our Return Policies and Terms of Service.

You agree to everything on this page.

1. You understand that screen colors vary, for example, what looks pink on your screen may look more red on someone else’s. If a color looks different in real life than it looks on your screen, that is NOT a defect in the product, it’s just a difference in monitors, phone screens, tablet screens and laptop screens.

We put a description of the product’s design and colors on each product’s page. You should read it to make sure that if a certain shade or color is important to you, then the description may for example say the design is pink and green, then you know it will be pink and green. If the product’s image on your screen looks red and blue, then you will know your screen is a bit different from the product in real life. We do our best to describe a product’s design and color(s).

If in the unlikely event we send you the wrong phone case for your phone model or send the wrong design on your phone case, we will make it right but there will not be any refunds, we will ship out the correct product to you. You will need to contact us within five days of delivery of the product and send pictures showing exactly what you received. This rarely happens as there are checks in place to make sure we do not waste products by printing the wrong design or on the wrong phone case model. But we are humans so a mistake is always a possibility, but at least it’s a rare one.

If you choose the wrong phone model or finish or design, there will be no exchanges, as that is not an error on our part. If you make a mistake and order the wrong product, we may offer you a coupon to discount another phone case, but we cannot do an exchange.

We do not accept phone calls or emails to let us know you received an incorrect product or a defective product, the only way to do that is through our CONTACT US PAGE. This is constantly monitored and will be your quickest way to get help for this rare situation. Unfortunately we get a ton of spam and fraud calls and emails, all day, every day and if you have a problem, it is more likely to be missed or lost among all the bad stuff, so contact us via the contact form on our contact us page. When you fill out the form, give your name, your shipping address, your order number and what the issue is, whether defective or the wrong product, so we can act fast to get this taken care of for you.

 

Need help?

 

Contact us for questions related to returns and exchanges.